Does Approved By River sell new or used products?
Both. Our selection includes new as well as carefully selected pre-loved clothing, shoes, bags, accessories, and other products.
The condition of each product and any significant known defects are indicated.
What do the product conditions mean?
New
The product is unused. It may still have original tags or packaging, but this is not always the case. If the product shows any signs of storage or trying on, for example, these are noted separately in the product description.
Very good
The product has been used very little and is in very good condition. There may be minimal signs of use that do not affect the overall impression or use of the product.
Good
The product has been used and may show normal signs of use or wear. However, the product is still suitable for use and is generally in good condition. More significant visible signs or defects are highlighted in the product description.
Defective
The product has a visible defect or damage, such as a stain, hole, wear, broken part, or other defect. The defect is described as accurately as possible in the product description and, if possible, also shown in photos.
The condition rating is a general assessment. For a specific product, always also check the product description and photos.
Can pre-loved products show signs of use?
Yes. Pre-loved products have been used before and may show normal signs of use and wear.
Each product is inspected before sale, and any known significant defects are noted in the product description.
Can the color of the product differ slightly in the photo?
Yes. The actual color of the product may differ slightly depending on the screen, device settings, and lighting.
We try to convey the colors of the products in the photos as accurately as possible.
How to choose the right size?
In addition to the indicated size, we recommend checking the measurements provided with the product.
Sizes of different brands and models may vary, and especially with pre-loved products, the cut may differ from modern sizes.
Are the products only available in one copy?
Most pre-loved products are available in only one copy.
Adding a product to the cart does not reserve it.
What delivery methods are available?
All currently available delivery methods and their costs are displayed when placing the order.
We offer delivery to a parcel locker and the option to pick up the order yourself.
How quickly is the order dispatched?
Orders are assembled on business days.
The order is handed over to the courier within at least 5 business days after payment for the order, unless otherwise noted with the product or order.
After that, the courier's delivery time is added.
Can I pick up the order myself?
Yes. The order can be picked up in Tallinn, Mustamäe, after you have received confirmation that the order is ready for pickup.
The exact pickup address and times are provided in the online store when placing the order and in the terms of sale.
Can the order be canceled before shipping?
Yes. The order can be canceled until it has been handed over to the courier or, in the case of pickup, issued to the Customer.
Cancellation can be submitted on the online store page "Returns/Cancellations".
Can the product be returned?
The consumer Customer generally has the right to return goods purchased from the online store within 14 days.
The exact procedure for returns, possible exceptions, and return costs are described in the terms of sale and on the page "Returns/Cancellations".
Who pays for the return?
In the case of a standard 14-day return, the Customer bears the direct costs of the return.
If the goods are defective or the wrong product was sent, the Seller bears the justified return costs.
Can the product be returned free of charge to the location?
Yes. The return can be brought to the Seller's location according to the return instructions provided in the online store.
Can items in a set be returned separately?
If several products are sold in the online store as a set at a single promotional price and as a single product, the set is treated as a single whole.
In such a case, the entire set must be returned, and its individual items cannot be returned separately.
Can underwear and swimwear be returned?
The right of return may be limited for hygiene reasons if the hygiene seal on the product has been removed or other hygiene protection has been opened.
The exact conditions are provided in the terms of sale.
What to do if the product has a defect?
Contact us by email at info@approvedbyriver.ee.
Please include the order number, a description of the defect, and photos if possible.
The consumer has the right to submit a claim regarding non-compliance with the terms of the goods contract within two years from the receipt of the goods.
Can a claim also be submitted for a pre-loved product?
Yes. In the case of pre-loved goods, its age, normal wear, and defects or signs of use disclosed in the product description before purchase are nevertheless taken into account.
A defect described at the time of sale is not treated as a new defect later.
How does the refund work?
The refund is generally made through the same payment method used to pay for the order.
The refund conditions and deadlines are described in more detail in the terms of sale.
Can I ask for additional information about the product before purchasing?
Yes. If you need additional measurements or other clarifying information before purchase, write to us: info@approvedbyriver.ee.